Privacy policy

At Elowra Bags, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

We may collect the following information:

  • Your name, email address, and phone number
  • Billing and shipping address
  • Order and purchase details
  • Device information, IP address, and browsing activity

2. How We Use Your Information

We use your information to:

  • Process and manage your orders and payments
  • Deliver your products efficiently
  • Provide customer support
  • Improve your shopping experience
  • Send updates, offers, and promotions (you can unsubscribe at any time)

3. Sharing of Information

We only share your information with trusted third parties necessary to operate our business, including:

  • Shopify (our eCommerce platform)
  • Payment processing providers
  • Shipping and delivery partners

We do not sell, rent, or trade your personal information.

4. Cookies

Our website uses cookies to:

  • Enhance your browsing experience
  • Analyze website performance and traffic
  • Remember your preferences

You can disable cookies through your browser settings if you prefer.

5. Data Security

We take appropriate measures to protect your personal data. However, no method of transmission over the internet is completely secure.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill your orders
  • Provide customer support
  • Comply with legal obligations

7. Your Rights

You have the right to:

  • Access your personal data
  • Request corrections to your data
  • Request deletion of your data

To exercise these rights, please contact us below.

8. International Users

Your information may be processed and stored outside your country. We take reasonable steps to ensure your data remains protected.

9. Shopify

Our store is powered by Shopify Inc. They provide us with the platform to sell our products.
Learn more here: https://privacy.shopify.com/en

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

📧 Email: elowrabags@gmail.com
⏱ We aim to respond within 24 hours